| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Pio, Pedro G. C. | - |
| dc.contributor.author | Sigahi, Tiago F. A. C. | - |
| dc.contributor.author | Rampasso, Izabela Simon | - |
| dc.contributor.author | Satolo, Eduardo Guilherme | - |
| dc.contributor.author | Serafim, Milena Pavan | - |
| dc.contributor.author | Quelhas, Osvaldo Luiz Goncalves | - |
| dc.contributor.author | Leal Filho, Walter | - |
| dc.contributor.author | Anholon, Rosley | - |
| dc.date.accessioned | 2025-12-10T10:58:31Z | - |
| dc.date.available | 2025-12-10T10:58:31Z | - |
| dc.date.issued | 2023-05-15 | - |
| dc.identifier.issn | 1758-6658 | en_US |
| dc.identifier.uri | https://hdl.handle.net/20.500.12738/18500 | - |
| dc.language.iso | en | en_US |
| dc.publisher | Emerald | en_US |
| dc.relation.ispartof | The international journal of productivity and performance management : IJPPM | en_US |
| dc.subject | Banking services | en_US |
| dc.subject | Complaint handling | en_US |
| dc.subject | Complaint management | en_US |
| dc.subject | Digitalization | en_US |
| dc.subject | Financial institutions | en_US |
| dc.subject | Fintechs | en_US |
| dc.subject | Grey systems | en_US |
| dc.subject | Management system | en_US |
| dc.subject.ddc | 650: Management | en_US |
| dc.title | Complaint management : comparison between traditional and digital banks and the benefits of using management systems for improvement | en |
| dc.type | Article | en_US |
| dc.identifier.scopus | 2-s2.0-85158912462 | en |
| dc.description.version | PeerReviewed | en_US |
| tuhh.container.endpage | 1070 | en_US |
| tuhh.container.issue | 4 | en_US |
| tuhh.container.startpage | 1050 | en_US |
| tuhh.container.volume | 73 | en_US |
| tuhh.oai.show | true | en_US |
| tuhh.publication.institute | Department Gesundheitswissenschaften (ehemalig, aufgelöst 10.2025) | en_US |
| tuhh.publication.institute | Fakultät Life Sciences (ehemalig, aufgelöst 10.2025) | en_US |
| tuhh.publisher.doi | 10.1108/IJPPM-08-2022-0430 | - |
| tuhh.type.opus | (wissenschaftlicher) Artikel | - |
| dc.type.casrai | Journal Article | - |
| dc.type.dini | article | - |
| dc.type.driver | article | - |
| dc.type.status | info:eu-repo/semantics/publishedVersion | en_US |
| dcterms.DCMIType | Text | - |
| dc.source.type | ar | en |
| dc.funding.number | 307536/2018-1 | en |
| dc.funding.sponsor | Conselho Nacional de Desenvolvimento Científico e Tecnológico | en |
| dc.relation.acronym | CNPq | en |
| item.openairetype | Article | - |
| item.languageiso639-1 | en | - |
| item.creatorGND | Pio, Pedro G. C. | - |
| item.creatorGND | Sigahi, Tiago F. A. C. | - |
| item.creatorGND | Rampasso, Izabela Simon | - |
| item.creatorGND | Satolo, Eduardo Guilherme | - |
| item.creatorGND | Serafim, Milena Pavan | - |
| item.creatorGND | Quelhas, Osvaldo Luiz Goncalves | - |
| item.creatorGND | Leal Filho, Walter | - |
| item.creatorGND | Anholon, Rosley | - |
| item.creatorOrcid | Pio, Pedro G. C. | - |
| item.creatorOrcid | Sigahi, Tiago F. A. C. | - |
| item.creatorOrcid | Rampasso, Izabela Simon | - |
| item.creatorOrcid | Satolo, Eduardo Guilherme | - |
| item.creatorOrcid | Serafim, Milena Pavan | - |
| item.creatorOrcid | Quelhas, Osvaldo Luiz Goncalves | - |
| item.creatorOrcid | Leal Filho, Walter | - |
| item.creatorOrcid | Anholon, Rosley | - |
| item.cerifentitytype | Publications | - |
| item.openairecristype | http://purl.org/coar/resource_type/c_6501 | - |
| item.grantfulltext | none | - |
| item.fulltext | No Fulltext | - |
| crisitem.author.dept | Department Gesundheitswissenschaften (ehemalig, aufgelöst 10.2025) | - |
| crisitem.author.orcid | 0000-0002-1241-5225 | - |
| crisitem.author.parentorg | Fakultät Life Sciences (ehemalig, aufgelöst 10.2025) | - |
| Appears in Collections: | Publications without full text | |
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