Analysis and evaluation of a Disaster Response Team deployment of Deutsche Post DHL Group

Abstract

The objective of this Bachelor Thesis is to develop a measuring tool to analyze and evaluate a deployment of a Disaster Response Team of Deutsche Post DHL Group. Disaster Response Teams are deployed after natural disaster. With their expertise they help ensuring a high flow of relief goods at the disaster-site airport through the initial response phase. To analyze and evaluate the deployment, key performance indicators are defined and a way to measure them is shown. If they can’t be measured they will be documented to gather data for further research. The information will be documented and evaluated with the help of an Excel-document, which is part of this thesis. The key performance indicators are the time until arrival at the airport, the amount of relief goods, the skills and numbers of the team members, the equipment used to handle the relief goods, customer satisfaction and team satisfaction. To measure these key performance indicators a score system based on a maximum score of five, was implemented. The Excel document consist of daily to answer questions and predetermined tables to fill in the gathered information. A single deployment score is calculated automatically by the Excel document using the filled-in information. The deployment score can also differ between a minimal score of one and a maximum score of five. The score can be used to evaluate the deployment or compare different deployments. Because of the lack of reliable data about the logistical situation at the airport after natural disasters the thesis highly rely on the team filling in the information and assessing the team itself. The thesis recommends that the information documented and data gathered with the help of the Excel-document is used for further research and to improve the evaluation tool provided by this thesis.