| Publisher DOI: | 10.1108/IJPPM-08-2022-0430 | Title: | Complaint management : comparison between traditional and digital banks and the benefits of using management systems for improvement | Language: | English | Authors: | Pio, Pedro G. C. Sigahi, Tiago F. A. C. Rampasso, Izabela Simon Satolo, Eduardo Guilherme Serafim, Milena Pavan Quelhas, Osvaldo Luiz Goncalves Leal Filho, Walter  Anholon, Rosley |
Keywords: | Banking services; Complaint handling; Complaint management; Digitalization; Financial institutions; Fintechs; Grey systems; Management system | Issue Date: | 15-May-2023 | Publisher: | Emerald | Journal or Series Name: | The international journal of productivity and performance management : IJPPM | Volume: | 73 | Issue: | 4 | Startpage: | 1050 | Endpage: | 1070 | URI: | https://hdl.handle.net/20.500.12738/18500 | ISSN: | 1758-6658 | Review status: | This version was peer reviewed (peer review) | Institute: | Department Gesundheitswissenschaften (ehemalig, aufgelöst 10.2025) Fakultät Life Sciences (ehemalig, aufgelöst 10.2025) |
Type: | Article |
| Appears in Collections: | Publications without full text |
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